Terms of Service

These Terms of Service (the “Terms”) are a binding agreement between you and Shivendra Ananthan Chelliah, the independent developer and operator of CalTrak+ (“CalTrak+,” “we,” “us,” or “our”). They govern your access to and use of:

• the CalTrak+ website at caltrakplus.app, including the waitlist (the “Site”); and
• the CalTrak+ application for iOS (the “App”).

Together, the Site and the App are the “Services.” By accessing or using the Services — including joining the waitlist or downloading the App — you agree to these Terms and to our Privacy Policy, which is incorporated by reference. If you do not agree, do not use the Services.

You must be at least 18 years old to use the Services. The App is intended for adults who are using, preparing to use, or personally tracking GLP-1 or other weight-management medication with appropriate professional guidance. By using the Services, you represent that you meet these requirements and that the information you provide is accurate and kept up to date.

The Services are for your personal, non-commercial use. You are responsible for one account tied to your own Apple sign-in, for keeping your device and credentials secure, and for all activity under your account. We may refuse, limit, suspend, or terminate access to anyone, and may decline to make the Services available in any location, to the extent permitted by law.

CalTrak+ is a personal tracking tool. It is not a medical device and does not diagnose, treat, cure, or prevent any disease. The Services do not provide medical, dietary, nutritional, or clinical advice and do not create a doctor–patient or other professional relationship. CalTrak+ does not advise on medication selection, dosing, injection technique, side effects, or any clinical decision.

Always consult a licensed healthcare provider for medical questions, and never disregard or delay seeking professional advice because of something in the Services. If you think you may have a medical emergency, call your doctor or emergency services immediately.

Assumption of risk. You use the Services at your own risk for any health-, diet-, or fitness-related purpose. You are solely responsible for the data you enter, for verifying any information the Services display, and for all decisions you make about your diet, nutrition, hydration, medication, dosing, and health. To the maximum extent permitted by law, we are not responsible or liable for any health outcome, injury, or loss resulting from your use of, or reliance on, the Services or any estimate, target, reminder, summary, or insight they provide.

The Site lets you join a waitlist by submitting your email address. Joining the waitlist does not guarantee access to the App, a specific launch date, pricing, or any particular features. We may change, delay, or discontinue the waitlist or the App at any time. We will use your email as described in our Privacy Policy, and you can unsubscribe at any time.

Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to download and use the App on any Apple-branded device that you own or control, as permitted by the Apple App Store Usage Rules, for your personal, non-commercial use. This license is granted as a “Licensed Application” under Apple’s terms (see Section 22). We reserve all rights not expressly granted to you.

Some features (such as Friends, Eve AI, and Progress AI insights) require you to sign in with Apple. You are responsible for maintaining the security of your device and your Apple Account and for all activity that occurs through your account. Notify us promptly of any unauthorized use. We are not liable for any loss arising from unauthorized use of your account or device. Deleting your CalTrak+ account does not automatically cancel an App Store subscription; you must manage or cancel subscriptions through Apple. Account deletion is described in our Privacy Policy.

CalTrak+ offers auto-renewing subscriptions (currently weekly, monthly, and yearly options) and may include a free trial or introductory offer. All purchases are made through your Apple Account and are processed by Apple, subject to Apple’s terms. The applicable price, billing period, and any free-trial or introductory terms are shown on the App Store product page and at the point of purchase before you confirm.

• Auto-renewal. Payment is charged to your Apple Account at confirmation of purchase. Subscriptions automatically renew for the same period unless auto-renew is turned off at least 24 hours before the end of the current period. Your account is charged for renewal within 24 hours before the end of the current period. The subscription continues until you cancel.
• Managing and canceling. You can manage or cancel your subscription in iOS Settings → your Apple Account → Subscriptions. Canceling stops future renewals; it does not retroactively refund the current period.
• Free trials. Any unused portion of a free trial is forfeited when you purchase a subscription, where applicable. If a free trial converts to a paid subscription, the price and billing period shown before purchase apply after the trial unless you cancel before the trial ends.
• What a subscription unlocks; lapses. A subscription unlocks paid features. If your subscription expires, is canceled, or is refunded, those paid features stop being available and the App may limit you to viewing, exporting, or deleting data you already saved. Your previously saved data remains on your device until you delete it or delete your account.
• Price changes. If we change subscription prices, we will seek your consent for the new price as required by Apple and applicable law; otherwise your subscription will not renew at the new price.
• Refunds. Payments and refunds are handled by Apple under Apple’s policies. We generally cannot grant refunds directly. Your statutory consumer rights, including any mandatory withdrawal or refund rights in your jurisdiction, are not affected by this section.

“Eve AI” is an in-app AI food assistant that estimates nutrition information from the meal descriptions and optional photos you choose to send, and may use nutrition web search for published nutrition facts. “Progress AI” summarizes your own weekly aggregate tracking numbers after a separate in-app privacy acknowledgment. Both features rely on third-party AI providers that process your requests as described in our Privacy Policy.

AI output is generated automatically and may be inaccurate, incomplete, or misleading. It is not medical, nutrition, dosing, diagnostic, or treatment advice, and is not a substitute for reading product labels, professional guidance, or your own judgment. You are responsible for reviewing and verifying any estimate or insight before relying on it, and for deciding whether to save, edit, or ignore it. Meal text and photos, and Progress AI snapshots, leave your device only after you acknowledge the relevant in-app privacy notice.

We do not use your logs, meal descriptions, photos, or progress snapshots to train our own AI models. As between you and us, you may use outputs generated for you for your own personal tracking; we make no warranty that any output is accurate, original, or free of third-party rights, and you must not use the Services or their outputs to develop, train, or improve any competing product, model, or dataset (see Section 11).

The App can schedule reminders (such as hydration or dose reminders) that are delivered locally by your device’s operating system. Reminders are provided for convenience only. They may be delayed, missed, duplicated, or fail to appear — for example, due to device settings, permissions, low power mode, software updates, or device restarts. Do not rely on reminders for medication timing or any time-critical or safety-critical purpose. You are responsible for managing your own medication and health schedule.

You retain ownership of the content you create in the Services (for example, your logs and the text and photos you send to Eve AI). You grant us a limited, worldwide, royalty-free license to host, process, transmit, and display that content solely to operate and provide the Services to you. You represent that you have the rights necessary to submit your content and that it does not violate any law or third-party right.

By using the Services, you agree to:

• provide accurate information and keep your account secure;
• use the Services only for your own personal, non-commercial tracking, and in compliance with these Terms, the Apple App Store Usage Rules, and all applicable laws;
• upload only content you have the right to submit, and not another person’s health information, photo, or personal data unless you are authorized to do so; and
• take responsibility for your own health and medical decisions and for consulting qualified professionals.

You agree that you will not, and will not attempt to or help anyone else:

• copy, modify, translate, distribute, sell, lease, lend, sublicense, or create derivative works of the Services, except as the law expressly permits;
• reverse engineer, decompile, or disassemble the App, or derive its source code, except to the extent that restriction is prohibited by applicable law;
• access the Services’ backend, APIs, AI relays, or infrastructure other than through the interfaces we provide in the App, or use bots, scrapers, crawlers, or other automated or programmatic means to access the Services;
• circumvent, disable, bypass, or attempt to exceed any usage limit, AI quota, rate limit, paywall, entitlement or subscription check, or other security, metering, or access control;
• probe, scan, or test the vulnerability of the Services, or breach or circumvent any security or authentication measure;
• interfere with, disrupt, overload, or impair the Services or the servers or networks that support them;
• use the Services, or any of their outputs, content, or data, to build, train, improve, or benchmark a competing product, model, dataset, or service, or to resell or otherwise commercially exploit the Services or their outputs;
• remove, obscure, or alter any proprietary notice, or use our name, logos, or trademarks without our prior written permission;
• impersonate any person or entity, misrepresent your affiliation, or create or use accounts by automated means or to evade limits or suspensions;
• upload or transmit unlawful, infringing, harassing, deceptive, or harmful content, or any malware; or
• use the Services for emergency situations or to make medication, dosing, injection, symptom, diagnostic, or treatment decisions, or in any way that violates applicable law or any third-party right.

Friends is an optional feature for personal encouragement between users you connect with. As described in our Privacy Policy, only your chosen display name, profile-card style, and limited weekly activity signals are shared with your buddies — not your food, calories, weight, medication, doses, side effects, photos, or other free text.

You agree to choose a display name that is not offensive, misleading, infringing, or impersonating, and not to harass, abuse, spam, or harm other users (including through invites, nudges, or cheers). Friends is not a forum for medical advice, and we are not responsible for interactions or guidance exchanged between users. We may remove content, reset a display name, suspend the feature, or remove buddy connections to enforce these Terms or protect users.

By design, most of your health and lifestyle data is stored on your device rather than on our servers (see our Privacy Policy). You are responsible for maintaining your own backups of data you want to keep — for example, through your device or iCloud backups. To the maximum extent permitted by law, we are not responsible for any loss of or inability to access on-device data resulting from device loss, damage, or reset, operating system or app issues, deleting the App, or deleting your account.

The App can generate clinician export PDFs from your data. You are responsible for how you store, share, and use those exports, and for any decisions you or others make based on them.

The Services, including their software, design, look and feel, text, graphics, icons, illustrations, and the “CalTrak+” and “Eve” names and logos, are owned by us or our licensors and are protected by copyright, trademark, and other intellectual property laws. Except for the limited license in these Terms, we grant you no rights — by implication, estoppel, or otherwise — in the Services or our intellectual property, and we reserve all rights not expressly granted.

You may not use our names, logos, or trademarks without our prior written permission. If you send us feedback, ideas, or suggestions, you grant us a non-exclusive, perpetual, irrevocable, worldwide, royalty-free license to use them for any purpose without obligation or compensation to you. If you believe content in the Services infringes your intellectual property rights, contact us at developer@rainfroglabs.com.

The Services rely on third parties — including Apple, Supabase, Vercel, Google, OpenAI, Perplexity, and PostHog — whose services are governed by their own terms and privacy policies. We are not responsible for third-party services, their availability, or their acts or omissions, and your use of them may be subject to their terms.

We may provide updates, bug fixes, security patches, or feature changes to the Services. Some updates may be required for security, legal compliance, or continued compatibility with Apple, Supabase, Vercel, StoreKit, AI providers, or other service providers. If you choose not to install an available App update, some features may not work correctly.

We may change, suspend, limit, or discontinue features where needed for security, legal compliance, provider availability, product changes, or misuse prevention. We do not guarantee that the Services will always be available or uninterrupted. If a paid feature is discontinued or materially reduced, any refund or remedy available to you is handled through Apple or as required by applicable law.

Nothing in these Terms is intended to exclude, restrict, or modify rights that cannot be excluded, restricted, or modified under applicable consumer, digital-content, unfair-contract, automatic-renewal, or product-liability laws. If you live in a jurisdiction with mandatory consumer guarantees or remedies (for example, in the EEA, the United Kingdom, or Australia), these Terms apply only to the maximum extent those laws allow, and your statutory rights are not affected.

To the maximum extent permitted by law, the Services are provided “as is” and “as available,” without warranties of any kind, whether express, implied, or statutory, including implied warranties of merchantability, fitness for a particular purpose, accuracy, and non-infringement. We do not warrant that the Services will be uninterrupted, error-free, or secure, that defects will be corrected, or that any estimate, target, reminder, summary, or other output will be accurate, complete, or reliable. Some jurisdictions do not allow the exclusion of certain warranties, so some exclusions may not apply to you, and you may have additional statutory rights.

To the maximum extent permitted by law, we (and our suppliers and service providers) will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, revenue, data, goodwill, or other intangible losses, or for any health outcome, injury, or loss arising from your decisions or reliance on the Services, arising out of or relating to your use of (or inability to use) the Services, even if we have been advised of the possibility of such damages.

To the maximum extent permitted by law, our total aggregate liability for all claims relating to the Services will not exceed the greater of (a) the amount you paid us (or paid to Apple for the App) in the twelve months before the event giving rise to the claim, or (b) USD 50 (or its local equivalent). These limitations are a fundamental basis of the bargain and apply even if a limited remedy fails of its essential purpose. Where permitted by law, any claim relating to the Services must be brought within one year after it arises.

Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law, including liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for your mandatory consumer rights.

To the extent permitted by law, you agree to indemnify and hold harmless CalTrak+ from claims, damages, liabilities, and expenses (including reasonable legal fees) arising from your misuse of the Services, your content, your violation of these Terms, or your violation of any law or third-party right.

These Terms apply while you use the Services. You may stop using the Services at any time and delete your account in the App. We may suspend or terminate your access if you violate these Terms, if required by law or our providers, or if we discontinue the Services. On termination, the license granted to you ends. Sections that by their nature should survive termination (including intellectual property, disclaimers, limitation of liability, indemnification, and governing law) will survive.

The following terms apply to the App because it is licensed through the Apple App Store. In case of conflict, these terms control over other parts of these Terms only as they relate to the App on Apple devices:

• Parties. These Terms are between you and us only, not with Apple. Apple is not responsible for the App or its content.
• Scope of license. Your license to the App is limited to a non-transferable license to use it on Apple-branded products you own or control, subject to the App Store Usage Rules.
• Maintenance and support. We are solely responsible for any maintenance and support for the App. Apple has no obligation to provide maintenance or support.
• Warranty. We are solely responsible for any product warranties, whether express or implied. If the App fails to conform to any applicable warranty, you may notify Apple, and Apple may refund the purchase price (if any); to the maximum extent permitted by law, Apple has no other warranty obligation for the App.
• Product claims. We, not Apple, are responsible for addressing any claims relating to the App, including product liability, failure to conform to legal or regulatory requirements, consumer protection claims, and privacy claims.
• Intellectual property. If a third party claims the App infringes its intellectual property rights, we, not Apple, are solely responsible for the investigation, defense, settlement, and discharge of that claim.
• Legal compliance. You represent that you are not located in a country subject to a U.S. Government embargo or designated as a “terrorist supporting” country, and that you are not listed on any U.S. Government list of prohibited or restricted parties.
• Third-party beneficiary. Apple and Apple’s subsidiaries are third-party beneficiaries of these Terms and, upon your acceptance, have the right to enforce these Terms against you as a third-party beneficiary.
• Contact. For questions, complaints, or claims about the App, contact us at developer@rainfroglabs.com.

You agree to comply with all applicable export control and sanctions laws and not to use, export, or re-export the Services in violation of those laws. You represent that you are not located in, and will not use the Services in, any territory subject to comprehensive sanctions, and that you are not a restricted or prohibited party under applicable law.

These Terms are governed by the laws of Malaysia, without regard to conflict-of-law rules. Before bringing any claim, you agree to first contact us at developer@rainfroglabs.com and attempt to resolve the matter informally for at least 30 days. The courts of Malaysia will have non-exclusive jurisdiction over disputes, except where the mandatory consumer protection laws of your country of residence give you the right to bring proceedings in your local courts or to rely on local law. This section does not deprive you of any protection that cannot be waived under the law that applies to you.

We may modify the Services and update these Terms from time to time. When we make material changes, we will revise the “Last updated” date above and may provide additional notice or require re-acceptance in the App. If a change materially and negatively affects your access to a paid digital service, your mandatory rights to cancel, receive a remedy, or reject the change are not affected. Your continued use of the Services after an update means you accept the revised Terms where permitted by law.

These Terms, together with the Privacy Policy, are the entire agreement between you and us regarding the Services and supersede any prior agreements. If any provision is found unenforceable, it will be limited or severed to the minimum extent necessary and the remaining provisions will remain in effect. Our failure to enforce a provision is not a waiver. You may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition, or sale of assets. We will not be liable for any delay or failure to perform due to causes beyond our reasonable control. Notices to you may be provided in the App or by email; notices to us should be sent to the email address below.

Questions about these Terms? Contact:

Shivendra Ananthan Chelliah
CalTrak+
Email: developer@rainfroglabs.com